Give the pickup address in Lyon or the exact nearby municipality. If the collection is outside the city, include directions or a proposed vehicle-accessible meeting point rather than describing it only as “near Lyon”. Provide the UK delivery address as well; a London destination and a further UK address produce different final road legs.
A useful enquiry includes the number of passengers, each pet’s size, luggage and the carrier or restraint normally used. Describe any travel routine or care need that should shape stop planning. If the trip starts after another transfer, state when the pet and passengers are expected to be ready; the collection time needs to be discussed against the full itinerary.
London-to-Lyon is the reverse direction. Marseille-to-London is a relevant comparison for a South of France collection.